Arthur Sumner

arthursumner@comcast.net

Cell: 404-403-1928

 

EDUCATION:

Certified ITIL

Certified HIPAA

Epic training

Military Senior Noncommissioned officer USARMY

Secret clearance

Security manager certification

 

Courses:

•        Online Training courses in HIPAA

•        Active  Directory

•        Outlook-2010 2013  configuration

•        Windows 7 Operating System

•        Windows 8 Operating  System

•        Supporting users and troubleshooting Desktop Application on a Windows 7 System

 

Immunization records:

      •immunization records up to date all shoots taken in May 2013

 

Career Blazers Technical Training Institution Atlanta GA

2 Concourse Pkwy NE, Atlanta, GA

Course completions:

•        MCSE

•        A+

•        2003 Server

•        Windows XP/Windows 7  Directory Services

•        NT Server Enterprise

•        NT Workstation

•        Win XP/windows 7 Professional Workstation and Configuration

•        TCP/IP

•        Intro to Cisco Router configuration

•        Network Essentials

•        CNE Netware

•        Netware Printing and Configuration

•        Networking Essentials

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TECHNICAL SKILLS

 

Hardware:  PCs, Servers, network devices (Routers, Switches, Hubs, Bridges and Access Points),

 

laptops, hard drives, Ethernet cards, RF scanners, network cards, CD ROMs, Monitors, Cannon and HP  laser jet printers/copiers, iPhones, iPads,  fax machines,  laser printers,  and docking stations.

 

Software:   MS Office 2007 to 2013, Lotus Notes, Outlook Express, Siebel CRM/ERP Systems,  MS Access, PowerPoint, Microsoft Live Meeting, Remote Desktop Connection, Internet Explorer, Mozilla Fire Fox, Remedy Service Now  Ticketing, Tivoli Ticketing System, GRS, HP Open View, Bomgar, MS Project, SAP,TFS, KEON, Java, PeopleSoft, Gomez, SQL Server and Cisco IOS Software. Citrix

 

Operating Systems:  Windows, XP, Vista, Windows 7, windows 8,  windows 8  Media Center, Windows 2003 and 2008 Server, Mac OS X Lion , Leopard Yosemite. Windows Mobile 6.5, Blackberry Enterprise Server and Android 2.2, Apple               IPHONE 4,5,6 and 6 plus

Networking:  TCP/IP Ethernet Networking, DHCP and static IP addressing, Wireless Networking, LAN/WAN configuration, RIP, OSPF and EIGRP routing protocols. VPN troubleshooting and RSA Secure ID Token Management.

 

 

 

 

 

 

 

 

 

 

 

PROFESSIONAL EXPERIENCE:

 

Talent Logic/Coca Cola Refreshments     -Contract      May- Present                                                                                                                     

Windows 8 deployment and migration – Atlanta, GA                          

Integration/Field IT Analyst ll

 

 

 

·   Performs Tier 1 ACD phone support to efficiently handle a portion of the team’s 10K+ calls

·   Performs all services with a very high level of attentiveness and customer focus

·   Acts as primary point of contact for 8000 Coca-Cola Refreshments (CCR) and Coca-Cola North America (CCNA) internal users with network, security and application integration issues.

·   Responsible for Windows 7 and 8 laptop imaging, ghosting, network configuration, email configuration, Cisco VPN configuration and network printer/drive mapping for 4000 CCR and CCNA users.

·   Liaises with approximately 10 internal security teams regarding security requests and incident/outage Management coordination.

·   Responsible for  using  Citrix  Xen Apps for access to Windows, Web, SaaS applications, virtual desktops, and data. For, Windows 7 computer s and environment

·   Responsible for providing technical documentation for troubleshooting and software implementation Procedures on new window 8 Bata test computers.

·   Responsible for providing technical support upgrades of service packs, troubleshooting and software implementation on windows 8 system to include configuration of iPhone’s, iPad’s and touch tablets. 

·   Leads Integration cross functional application support team which provides security access to CCR and CCNA network resources.

·   Track/monitor equipment issued and document assets

·   Manages SAP 7.20 GUI, KEON Management Console and TFS Desktop Agent implementation project to approximately 8000 clients through user acceptance phase.

·   Provides technical documentation for troubleshooting and software implementation procedures on all IT issues.

·   Serves as General/Field IT specialist to Vice Presidents, Directors and Senior Managers for CCR and CCNA.

·   Developed user acceptance testing procedures and risk assessment for SAP deployment.

·   Uses Active Directory Daily to add and remove new user, uses AD to grant permission to user and groups

·   Responsible for Active Directory group policy administration on Microsoft Outlook and Lotus Notes Deployments.

 

 

 

 

·   Performs all services in accordance with documented standards with the utmost focus on quality and timeliness

·   Frequently interact and clearly communicate with all levels of Company leadership both written and verbally

·   Represent Global IT in a responsive, patient, and professional manner when clients may be frustrated, confrontational, and up against deadlines.

·   Provides flexible solutions and work-a-rounds as required to meet the needs of a dynamic environment.

·   Effectively prioritize and troubleshoot incidents in a fast paced, high stress environment.

·   Looks for, identifies, and raises awareness incident tends to the Executive Support Manager.

·   Rapidly escalates problems to senior members of the Executive Support Team when required.

·   Follows Standard Operating Procedures

·   Provides timely follow up to clients.

·   Remains abreast of new technology, resources, and tools that can improve and expand the teams and one’s own technical, communication, and customer service skills.

·   Able to travel both domestically and internationally in support of senior executive meetings, events, and field offices.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TCS/TATA Consultancy Services /Serta Simmons Bedding Bulkhead Corporate Office                                                                                                                                              

                                                                                                   August-4-2014-to March 2015

Systems Engineer

 

 

• Install and troubleshoot networked and standalone PCs and printers and other electronic end user devices like IPads, Apple computer and cell phones.

• Install and troubleshoot all desktop installed software

Setup configure and trouble application Smart view and Sbase application.

• Follow procedures for software and hardware inventory and licensing tracking

•Uses Active Directory Daily to add and remove new user, uses AD to grant permission to user and groups

• Analyze desktop hardware and software processes for efficiency and needs
• Continued analysis of desktop standards for current appropriateness
•Analysis of implementation of new software to the current processes
• Documentation of all new processes and procedures and standardizations
• Staff the Help Desk phone line to support user issues over the phone
•Coordinate upgrade of desktop equipment and software
• Backup of user data and Lotus Notes on desktop systems
• Responsible for following, supporting, and enforcing all internal control processes and procedures.
• Take care of computer imaging, OS installation and deployment
• Use ticketing tools to track, document and manage incidents, service requests and change requests coming from Service desk or other resources.
• Troubleshoot and fix Virus, Malware and spyware related issues

Work with vendor on production issues, log service requests and follow up for resolution
Ability to work on analyzing Performance issues and resolution

•Windows environment, Active Directory, Exchange setup, Microsoft Office 2013, SharePoint

•Building and configuring Windows machines (desktops, laptops, tablets)

•Smartphone support

•Troubleshooting issues, VPN, remote desktop, Windows, email, printers, etc.

•Excellent customer service skills, Team player at all times a must

•Help Desk system knowledge

·                           Audio Video  conference room Equipment setup maintain  functions arability at all times

•Take care of user data migration\ and system integration and soft ware configurations

•Quickly diagnose, troubleshoot and resolve a variety of technical issues at server and network level.

•Monitor system performance and implement system enhancements

•Maintain, monitor, and analyze system components regarding system security, network, and utilization.

•Proficient in event/incident management and root cause analysis problems quickly

•Strong ability to troubleshoot a wide-variety of IT related issues.

•Understanding of enterprise server platforms, network, voice systems, security protocols and technologies

•Perform user account administration using Active Directory
 

• Troubleshoot local and network printer issues

•Manage multiple tasks and deadlines in a fast-paced environment
• Work in harmony with different vendors, partners and support teams both locally and remotely
•Antivirus / Symantec Endpoint Support.

•Use service now, Bomgar, windows remote assistant as tools to assist customer’s remotely

• Exchange; System Center Operations Manager (SCOM); System Center Configuration Manager (SCCM); Air Watch; Citrix; KACE; and Solar Winds 

•Proficiency in front office applications and hardware, desktop operating systems (Windows), Active Directory user maintenance, mobile messaging devices and system administration, DNS and DHCP technology platforms and systems

 

MeMetasys Technologies, Inc/Invesco services Atlanta GA Corporate Office

                                                                            September -3 -2014-December 2014

 

System Analyst

 
•Responsible to Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.
 

• Respond promptly and effectively to calls concerning any query or issue regarding software and hardware used within Invesco that the Desktop Services group has responsibility for.
 

• Demonstrate and deliver excellent service to all clients at all times.
 

• Complete software/hardware installs, upgrades, adhoc project activity, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities.
 

• Maintain a central library for the applications that the DSG has responsibility for, including reference manuals, installation guides, etc. This includes keeping our hardware inventories, application profiles, procedure databases and the IT knowledge center up to date and current.
 

• Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate.
 

• Analysis of calls, this includes proactively monitoring and investigating statistics, looking for trends and patterns to identify recurring problems to enable root cause analysis.
 

• Liaise regularly with IT management, all IT support areas, the Service Desk and clients in pursuit of best working practice for our team and client base.
 

•Assist when instructed to deliver our Business Recovery obligations.
 

• When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group.

 

 

 

 

 

 

 

 

TEksystems/SunTrust Bank Atlanta Ga   Contract                           January-3 2014- June-27 2014                                                             

 

QA\UAT Discovery Analyst ll

             • Demonstrated knowledge of generally known information technology platforms,

          When using Standards, enterprise software

       • Responsible for Transition from Windows XP to Windows 7 Operating System (O/S).

        • Preforms testing O/S functionality and distribution of computer hardware in support of             

          the Windows 7 O/S system environments

        • Responsible for Upgrades from Microsoft Office 2007 to Office 2010

        • Testing and packaging of applications for Windows 7 and the utilization of Roles to

           deliver sets of applications to teammates.

        • Checks complete application software packages.  Migrate from the Altiris Software Portal to the SCCM Software Portal

       •   Responsible for making   changes in Active Directory Group Policy to contain user

           Privileges

      • Ensure proper functionality on the STI Win7 baseline

       • Fabricate installation/configuration/QA documentation for packaging queue; and 

         Determine if the application is approved by the organization for use. 

       • Responsible for the dividing and organizing each Line of Business (LOB) unit into  

          Application roles (typically 8 to 10 roles per LOB unit)                                                                                                                                                            

Apex System /Grady Hospital   Contract-                                 August 21-2013- January 5 2014

Desktop Architect l

 

• Develop desktop standard images, packaging, and desktop rollout processes.

•Install, support and replace desktop, laptop, scanner, printer, and other end-user hardware, parts and peripherals as needed.

•Provided elbow Go-Live support to physicians and allied health staff during EPIC Inpatient implementations.

•Supported and educated the physicians on how to manage their In-basket, orders, preference list and efficient use of their Smart sets.

•Perform application integrations, testing and troubleshooting of desktop application problems.

•Provide technical support assistance to end users.

•Supported hospital staff as Epic medical records software went live with support on  the Epic helpdesk.

• Assisted Physicians and Providers on Proficient in the use of the hyperspace.

•Troubleshot problems or questions from users.

•Uses Active Directory Daily to add and remove new user, uses AD to grant permission to user and groups

•Provide advanced technical support to regional offices, hospitals, and attached agencies on all related desktop applications and desktop/laptop hardware issues.

•Develop and update as necessary detailed documentation on software configurations, deployment processes, packaging procedures and test scripts.

•Traveled as needed support all desktop functions.

•Track/monitor equipment issued and document assets accordingly.

•Assist with computer refresh activities.

•Perform maintenance, system management functions on desktops, servers as necessary.

•Perform some network analysis where requested, then escalate when needed.

Maintain and update the related database(s).

•Strong knowledge of Microsoft Office Suite, Outlook, and other software applications.

Solid knowledge of desktop images, deployment of desktop environments

•Software installations and upgrading.

•Ability to work in an outsourced environment.

•Strong software and hardware troubleshooting skills.

•Experience working in an Active Directory environment.

•Able to work in a team environment.

•Experience supporting and enhancing transactional systems and applications.

•Excellent communication skills.

•Abstract thinking and methodical problem solving skills.

• Process the ability to work independently with limited  supervision

 

 

•Sacom/PCM /Kore One    -Contract                                                            June 28 –July 8 2013

Window 7 deployment and migration for Hyundai Finance Atlanta GA

Deployment Desktop Support Analyst

 

•Responsible for re-imaging of windows XP computer to windows 7 operating system.

•Responsible for using Citrix Xen Apps for access to Windows

• Responsible for Windows 7 laptop, desktop imaging printer configuration using   ghost image, network

Configuration and email data transfer using windows easy transfer.

• Responsible for providing technical documentation for troubleshooting and software implementation Procedures on old and new systems

• Track/monitor equipment issued and document assets

•Uses Active Directory Daily to add and remove new user, uses AD to grant permission to user and groups

• Responsible updating and re-imaging training room’s computer at Hyundai.

 

 

 

 

 

Talent Logic/Coca Cola Refreshments     -Contract      May-13-June-13 2013                                                                                                                     

Windows 7 deployment and migration – Atlanta, GA                          

Integration/Field IT Analyst ll

•Acts as primary point of contact for 8000 Coca-Cola Refreshments (CCR) and Coca-Cola North America (CCNA) internal users with network, security and application integration issues.

•Responsible for Windows XP and Windows 7 laptop imaging, ghosting, network configuration, email configuration, Cisco VPN configuration and network printer/drive mapping for 4000 CCR and CCNA users.

•Liaises with approximately 10 internal security teams regarding security requests and incident/outage Management coordination.

•  Responsible for  using  Citrix  Xen Apps for access to Windows, Web, SaaS applications, virtual desktops, and data. For, Windows 7 computer s and environment

• Responsible for providing technical documentation for troubleshooting and software implementation Procedures on new window 8 Bata test computers.

• Responsible for providing technical support upgrades of service packs, troubleshooting and software implementation on windows 8 system to include configuration of iPhone’s, iPad’s and touch tablets. 

•Leads Integration cross functional application support team which provides security access to CCR and CCNA network resources.

• Track/monitor equipment issued and document assets

•Manages SAP 7.20 GUI, KEON Management Console and TFS Desktop Agent implementation project to approximately 8000 clients through user acceptance phase.

•Provides technical documentation for troubleshooting and software implementation procedures on all IT issues.

•Serves as General/Field IT specialist to Vice Presidents, Directors and Senior Managers for CCR and CCNA.

•Developed user acceptance testing procedures and risk assessment for SAP deployment.

•Uses Active Directory Daily to add and remove new user, uses AD to grant permission to user and groups

•Responsible for Active Directory group policy administration on Microsoft Outlook and Lotus Notes Deployments.

• Check membership collection in SCCM, updating individual collection and manually updating software application when not received on customer’s computers

•Ability to translate business needs into Desktop solutions

•Ability to rapidly comprehend the functions and capabilities of new trends and technologies

•Effectiveness in driving short-term actions that are consistent with long-term goals

•Demonstrated reputation for being influential in the organization as a team player

•Demonstrated commitment for supporting business and IT ideals and strategies

•Excellent communicator, to both technical and business audiences, written and oral, translating complex subjects into a level appropriate for the listener

•Ability to remain neutral toward technology, vendor and product choices, as well as to be more interested in results than personal preferences

•Excellent planning and organization skills

•Immediately responsive to management, peers, and team

•Knowledge of all components of a holistic Desktop Infrastructure

•Strong knowledge of compliance and validation in developing an effective and secure desktop solution based on company needs.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sarcom /NSPI   Alpharetta, GA

Support Technician llApril 2012-April-2013

 

•Responsible for front line end user support by answering calls, resolving basic technical issues and providing exceptional customer service for Rail America clients

• Provide customer phone support, resolve technical issues, log and escalate calls as appropriate

•Answers incoming calls in a professional, friendly and timely manner

•Obtain the ITIL certification following operational policies and processes that are compliant with industry standards.

•Provided support for IBM blades Tape Libraries Tape Management

•Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent, specific questions

•Work with such applications as SAP, Oasis, and Microsoft office 2007/2010

•Configures and trouble shoot Outlook for end-user accounts

•Handles any user problems before finding it necessary to escalate the issue to a higher level

•Responsible for providing resolution to all office automation hardware (PCs, laptop docking stations, printers, scanners, PC projectors, fax machines, phone equipment.

•Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction

•Will follow all company/client procedures as well as HR policies

•Responsible for security account enablement and disable Active Directory accounts

•Responsible for setup of Exchange mailbox accounts

•Provides senior-level hardware and software desktop support to end users at Rail America in a Windows XP /Windows 7 environment and basic UNIX logon and data input

•Created Windows 7 images through MDT and SCCM

•Uses Active Directory Daily to add and remove new user, uses AD to grant permission to user and groups

•Work with vendor on production issues, log service requests and follow up for resolution

Ability to work on analyzing Performance issues and resolution

•Responsible for Railroad Managers and Engineer software and network connection to LAN and VPN to include support and upgrade of their equipment and rail road software

•Supports remote connection to all field engineer and office personnel. At Rail America supports Railroad police with VPN and software trouble shooting support software.  

•Trouble shoots AS400 Password setup and connection.

•Used such tool as Service Now ticket system, VMware, Kashia, VNC, Cisco VPN

•Application integration testing for time care software for employees at Rail America in support of managers, Train master. and Engineers.

•Group Policy Management

•Anti-Virus Protection

•Laptop & Desktop system components, builds and troubleshooting

•Track/monitor equipment issued and document assets

•Secure VPN and remote assistance for clients

 

 

 

 

 

Delta Dental Insurance Company    Alpharetta, GA

Desktop Engineer/Network Analyst llI  November 2008-January 2012

 

•Responsible for providing resolution to all office automation hardware (PCs, laptop docking stations, printers, scanners, PC projectors, fax machines, phone equipment. for proximally 400 users  to include remote site users located nationwide.

•Responsible for answering trouble call/email and enters works orders into tracking software

•Interacts with clients in a professional and timely manner.

•Provides senior-level hardware and software desktop support to end users in a Windows XP /Windows 7 environment and basic UNIX logon and data input.

•Provided H&E support for IBM blades Tape Libraries Tape Management

•Responsible for handling escalations and VIP support requests. To include  areas of responsibility  in the underwriting department, sales, technical writing department, Department of the Army dental  records, high profile actors, claims and billing and  actuarial departments.   

•Plans and coordinate desktop-related work efforts.

•Handles second level support requests, related to desktop PCs, laptops, printers, scanners, remote access (dial-up and VPN token usage ),  Citrix application, oracle  password resets and  related systems, insures access to these systems.

•Responsible for troubleshooting all desktop/laptop/printer issues PDA blackberry passwords reset and enterprise configuration to blackberry server.

•Familiar with Data Center operations hardware and configuration.

•Extensive experience interacting with clients and senior managers, along with documenting trouble tickets using the application Heat.

•Assist in Creating Direct membership collection in SCCM, updating individual collection to exclude deleting collection also check assignments of maintenance windows. 

•Insures clear technical descriptions, with proper client management tools. 

•Ensure time manage operation are achieved.

•Assist in the deployment of applications using SCCM/ System Center Configuration Manager 2007.

•Responsible for the management of computer account and password using Active directory

•Created Windows 7 images through MDT and SCCM

•Responsible for setup and configurations on blackberry and hand held devices to include setup of video conferences and overhead projector equipment.

••Uses Active Directory Daily to add and remove new user, uses AD to grant permission to user and groups

•Responsible for  using  Citrix  Xenn App for access to Windows, Web, SaaS applications, virtual desktops, and data.    Windows XP, Windows 7and  ThinPC.

•Environment:  Windows XP/7, Active Directory, Remedy, Unix, Microsoft Office

•Completed all HIPAA training course.

•Application integration testing and monitoring 

•Group Policy Management monitoring

•Anti-Virus Protection (McAfee) configuration and monitor

•Laptop & Desktop system components, builds and troubleshooting

•Secure VPN and remote assistance for all clients

•Track/monitor equipment issued and document assets

•Work with vendor on production issues, log service requests and follow up for resolution

Ability to work on analyzing Performance issues and resolutions and report  the come  and overview.

•Windows environment, Active Directory, Exchange setup, Microsoft Office 2013, SharePoint

•Building and configuring Windows machines (desktops, laptops, tablets)

•Smartphone support

•Troubleshooting issues, VPN, remote desktop, Windows, email, printers, etc.

•Excellent customer service skills, Team player

•Support Help Desk system knowledge and updates

•Audio Video Equipment configuration and troubleshooting

 

 

 

 

 

 

PoweTek Rock Field Maryland -Contract                                                                                

US Treasury Department   Atlanta, GA

Technical Support Analyst February 2008- October-2008

•Responsible for providing resolution to all office automation hardware (PCs, laptop docking stations, printers, scanners, PC projectors, fax machines, phone equipment.

•Responsible for providing support for customers using Microsoft Windows XP and OCC’s standard Microsoft Office Professional.

•Assist in providing resolution and support for network and telecommunication equipment, and provide mainframe and midrange password resets to customers using Active Directory and Password Age.

•Responsible for providing resolution to all office automation hardware (PCs, laptop docking stations, printers, scanners, PC projectors, fax machines, phone equipment  I pass connection,  WI-FI  Broadband connection support of  RSA network token resets .

•Effectively records diagnose and prioritize IT problems track, follow-up and escalate problems to OCC/ US Treasury Department   System Administrator.

•Process email request using clear, concise, basic terminology.

•Test process hardware for personnel changes.

•Deliver and install COTS software and hardware purchased by Customer Business Units.

•Assist in the delivery of patches to customer PC’s using SMS.

•Maintain Office Automation equipment inventory.

•Created Windows 7 images through MDT and SCCM

•Uses Active  Directory Daily  to add and remove new user, uses AD to grant permission to user and groups

•Track/monitor equipment issued and document assets

•Process excess equipment to higher headquarters and support network administrator in the inventory.

•Support Blackberry and other PDA devices responsible for the support of 2805 clients and district offices

•Support customers locally and nationally on all update, Patches information, and equipment.

•Work as Help Desk Analyst using Remedy as a ticket management tool.

•Responsible for re-imagining computer and setup of user accounts in Active Directory.

•Received and extensive Background investigation for purposes of working with United States large and mid-size banks such as Wachovia, Bank of America, Wells Fargo and Trust Mark.

•Responsible for helping bank examiner transfer Sensitive information updating computer and training on encryption software and virus protection software for use of computer inside and outside of the continental US.

•Environment:  Windows XP/7, Microsoft Office, Active Directory, Remedy

•Completed all HIPAA training courses.

 

 

 

 

Principle Solutions Group LLC5 Concourse Parkway | Suite 2700 | Atlanta, GA 30328   -Contract                                                                                

Atlanta Gas and Lighting Inc.    Atlanta, GA

Helpdesk Analyst IIJune 2007 – February 2008

•Responsible for keeping approximately 2000 end users connected to LAN/WAN network

•Identified and implemented technologies and methods of using existing technology to help users work more efficiently.

•Responsible for a biweekly 24 hour on call duty assisting associates with emergency and non-emergency response calls.

•Assisted in deploying Help Desk, including software selection and development of procedures

•Worked on the Help Desk to provide support for software, printing, and network access issues.

•First line support for any windows applications issues.

•Responsible for first line support for troubleshooting PDAs, blackberry issues.

•Environment:  Windows XP, LAN/WAN, Remedy, PDAs

•Application integration testing

•Anti-Virus Protection (McAfee)

•Laptop & Desktop system components, builds and troubleshooting

•Secure VPN and remote

 

 

TEKSYSTEMS  -Contract                                                                                

Postal Service    Duluth, GA

Desktop Support Administrator IDecember 2006 – May 2007

•Responsible for keeping approximately 2000 end users connected to LAN/WAN network.

•Installs PC’s, software and provide technical support to connect all servers and network equipment for all Metro Atlanta Post Offices

•Track/monitor equipment issued and document assets

•Assist in implementing and integrating newly configured Windows XP

•Install Cisco and Bay network routers in all locations.

•Work as Help Desk Administrator using Remedy as a ticket management tool.

•Responsible for building and maintaining policies, procedures

•Created Windows 7 images through MDT and SCCM

•Configured Outlook as E-mail application

•Environment:  Windows XP, LAN/WAN, Networking, Cisco, Remedy, Microsoft Office

•Completed all HIPAA training course.

 

 

 

 

TEKSYSTEMS  -Contract                                                                                

Watson Wyatt Inc.   Atlanta, GA

Desktop Support Technician llApril 2006 - October 2006

•Responsible for weekly and monthly tape backup logs for disaster recovery to include maintaining records of storage and pickup with Iron Mountain data storage facility.

•Receive notification of all new hires and implements the setup of their organizational and assigned equipment, logins network assignments to network patch panel.

•Responsible for Blackberry configurations for remote connection, network assignments under Active directory.

•Responsible for all new associates in briefing on the use of voicemail, network logins, password information and regulation regarding e-mail and IT system regulation procedure.

•Installed applications such as Paradigm shift Fx ACT, Morning Star, and AIM.

•Responsible for the setup and configuration of IBM laptops and Dell desktop computers.

•Environment:  Windows XP, Dell, IBM, Active Directory, Blackberry, Networking

 

 

 

 

 

 

TEKSYSTEMS

Postal Service    Duluth, GA

Desktop Support Administrator ll

Atlanta, GA

Desktop Support Technician January 2006- April 2006

•Responds to work requests regarding installation, configuration and/or maintenance of client software and the deployment of new technology releases, performing new PC installations, troubleshooting, and software repair.

•Consults with users to assist in determining hardware, software, or system specifications.

•Modifies systems and/or programs based on user and system specifications.

•Assists in designing, developing, testing and implementing technical solutions for business applications.

•Environment: Windows XP, Deployments, Installs, Troubleshooting of Hardware and Software, Break/fix

 

 

 

 

 

 

Nationwide Credit   Kennesaw, GA

Desktop Support Technician lllAugust 2001-December 2005

• Installed, configured and maintained all PC’s for entire company.

•Serviced approximately a 2000 person user population, at multiple sites.

•Maintained and configured remote PC’s, for telecommuters and Sales personnel, using Cisco VPN application.

•Installed, configured and maintained all new Laptops, Desktops and PDA devices for Companies Corporate Executives.

•Implemented Windows XP, 2000; XP and 2003 Office Professional, Oracle for Windows, Terminal Server client, and Attachmate Enterprise for As400 applications.

•Uses Active  Directory Daily  to add and remove new user, uses AD to grant permission to user and groups

•Provided  support for I Tape Libraries Tape Management

•Implemented and provided support of specialized software; such as ACT for Sales force, Spy Vision and J & B Financial Software for payment processing.

•Implemented and maintained Client proprietary software to run on Nationwide and Client’s networks

•Environment: Windows XP, Microsoft Office, Oracle, Cisco, VPN, AS400

•Completed all HIPAA training course.

•Created images using  ghost.